What ISO 23026 covers
ISO/IEC/IEEE 23026 is the international standard for the engineering and management of websites for systems, software and services information. It addresses the quality, lifecycle and management of web-based information — how it is designed, maintained, controlled and improved over time — rather than treating a website as a one-off build.
It is most relevant to software and IT organisations, and to teams responsible for information-rich web platforms, product documentation and service portals where the quality and management of that information matters.
What certification involves
An assessment against ISO 23026 examines how an organisation engineers and manages its web information, typically including:
- Lifecycle management of web information — planning, development, operation and maintenance
- Quality characteristics of the information and the user experience
- Content management and control, including currency and accuracy
- Roles, responsibilities and processes for ongoing management
It sits within the IT-focused part of the ISO Certifications portfolio and complements ISO 9001 for quality and ISO 27001 for information security.
Timeline & process
For most organisations, an ISO 23026 engagement takes around 10–14 weeks, depending on the scale and complexity of the web information in scope. Each engagement begins with a fixed-price scoping call and a proposal within 24 hours.
Common questions
Who is ISO 23026 for?
Software and IT organisations, and teams responsible for websites and web-based information for systems, software and services — particularly where the quality and management of that web information matters to users and the business.
How does ISO 23026 relate to ISO 9001 and ISO 27001?
ISO 23026 is specific to engineering and managing web information, whereas ISO 9001 covers quality broadly and ISO 27001 covers information security. They are complementary, and IT organisations often hold more than one.
